FAQ Section: Your Comprehensive Guide to Clear Answers

Frequently Asked Questions

Are your products authentic?
Yes. All products sold at Prime & Set Beauty are 100% authentic unless otherwise clearly stated. Any item that is not authentic will be explicitly labeled as “inspired” or clearly noted in the product description before purchase.

Why are your prices lower?
We offer competitive pricing by sourcing smart and selling select inventory. This allows you to shop your favorite beauty products for less.

Will my item come in original packaging?
Some items may arrive without original packaging, with opened boxes, or with minor packaging damage. This is reflected in our pricing. However, all products are new, unused, and never tested.

How long does shipping take?
Orders are processed within 1–3 business days and typically arrive within 3–5 business days after shipping.

Do you accept returns?
Due to the nature of beauty and skincare products, all sales are final and we do not accept returns or exchanges. However, if there is an issue with your order, please contact us within 5 days of delivery and we will make it right.

What if my package is lost or says delivered but I didn’t receive it?
If your package is lost in transit or marked as delivered but not received, please contact us within 3 days of delivery. We recommend checking with neighbors or your local carrier first. We will assist you in resolving the issue.

Can I change or cancel my order?
Orders are processed quickly, so changes or cancellations are not guaranteed. Please contact us as soon as possible and we will do our best to help.

Do you offer free shipping?
Shipping rates are calculated at checkout. We may offer free shipping promotions from time to time.

How can I contact you?
You can reach us at support@primeandsetbeauty.com for any questions or concerns. We’re here to help.